Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Free Wi-Fi in public areas
Parking
GBP 12.50 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Room features
Heating
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
The Close Quayside,
Newcastle upon Tyne,
United Kingdom,
NE1 3RT,
Tyne and Wear
Map view
street view
The Close Quayside,
Newcastle upon Tyne,
United Kingdom,
NE1 3RT,
Tyne and Wear
City landmarks
Bridge
Gateshead Millenium Bridge
1.2
mi
Market
The Quayside
2600 ft
Gallery
Baltic Centre for Contemporary Art
4400 ft
Museum
Discovery Museum
3900 ft
Museum
Life Science Centre
2400 ft
Bridge
The Tyne Bridge
3300 ft
Gallery
The Biscuit Factory
1.2
mi
Church
Saint Nicholas Cathedral
2600 ft
Bridge
Swing Bridge
2000 ft
St Nicholas Square
Newcastle Cathedral
2600 ft
Market
Grainger Market
3600 ft
Grainger Street Newcastle city centre
Grainger Town
4200 ft
Museum
The Great North Museum
1.2
mi
Museum
Holy Jesus Hospital
3400 ft
Stadium
St James' Park
1.0
mi
Cinema
Tyneside Cinema
3400 ft
Church
Cathedral Church of St Mary
3200 ft
Monument
Grey's Monument
4100 ft
Grey Street
3000 ft
Mall
Eldon Square
5100 ft
Square
The Blue Carpet
4900 ft
Museum
Victoria Tunnel
1.3
mi
Gallery
Laing Art Gallery
5000 ft
Nearby
Night club
Newcastle Castle
2000 ft
Bridge
High Level Bridge
900 ft
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
1800 ft
48 Westgate Rd
George Stephenson Monument
1300 ft
Church
St John the Baptist Church
1500 ft
Museum
St Mary's Heritage Centre
1900 ft
Gallery
Side Photographic Gallery
1400 ft
Restaurants
Quay 7
800 ft
Quay 7 The Close Quayside
Mantra Thai Dining
800 ft
29 Forth Banks Waterside Palace Building
Box Social
1600 ft
Arch 11 Forth Street Arch
The French Quarter
3000 ft
Arch 6 Westgate Road
Hawthorns Brasserie
1700 ft
Forth Street Crowne Plaza Newcastle - Stephenson Quarter
Tokyo
1900 ft
17 Westgate Road
Revolution Bar & Kitchen
2100 ft
Barclays Bank Chambers Collingwood Street
Simla Restaurant
2300 ft
39 Side
Babucho
2300 ft
26 Side
COOP Chicken House
2100 ft
25 Collingwood Street
Guest Ratings & Reviews
Real Guest Experiences & Ratings
84%
enjoyed their stay & would return
great location
friendly staff
cleanliness issues
average dining experience
8.4/10
Great
Rooms
7.9
Location
8.5
Service
8.0
Dining
6.8
Guest reviews
8.4/10
based on 14 reviews
3.5/5
based on 2558 reviews
8.4
8.4/10 based on 5750 reviews
#32 of 91 hotels in Newcastle upon Tyne based on Tripadvisor
Caroline
United Kingdom,
May
2024
7.2/10
The hotel room, though a bit tired, was clean and tidy, offered at a price of nearly £90. The staff, including the engaging young lads, were excellent, but some could be more welcoming. The central location is lovely with great views, close to the riverside bars, but access can be an uphill hike. Dining options varied with warm pastries but limited bread choices. Refurbishment could enhance the overall experience.
Rooms
7.0
The room, though in need of a refurbishment, was clean and tidy.
Service
8.0
The staff, especially the engaging young lads, were excellent, but some could be more welcoming.
Location
8.0
The central location offers lovely views but can be an uphill hike to access. It is close to riverside bars and the Sage for concerts.
Dining
7.0
Dining options varied with warm pastries but limited bread choices.
Facilities
6.0
Facilities could be enhanced with a refurbishment.
Stanley
United Kingdom,
April
2024
7.2/10
My stay at the hotel was a mix of positives and negatives. The room upgrade to a suite was impressive, but the cleanliness left much to be desired with dust and broken glass. The friendly service and comfortable suite were highlights, despite a minor interruption. The great location near the Sunday market added to the relaxing weekend atmosphere, though the breakfast could use improvement.
Rooms
7.0
The room upgrade to a suite was great, but cleanliness was lacking with dust and broken glass.
Service
9.0
The staff were nice and friendly, and the suite was comfortable. There was a minor intervention at 4 am.
Location
8.0
The hotel's location near the Sunday market was fantastic for sightseeing and a short walk into town.
Dining
5.0
The dining experience was average for the price paid, with limited choices not up to the expected standard.
Facilities
great location
cleanliness issues
Carl
United States,
March
2024
8.2/10
I had a pleasant stay at the hotel, with clean and comfy rooms offering a lovely view over the Tyne. The staff was kind and professional, ensuring our needs were met. However, there were some minor issues with hot water availability for the shower. The location was excellent, convenient for exploring the city center, but there was an unexpected extra charge for resident parking.
Rooms
8.0
The rooms were clean and comfy, with a safe and comfortable bed. The view over the Tyne was lovely.
Service
9.0
The staff was absolutely wonderful, kind, polite, and very professional throughout my stay.
Location
9.0
The hotel is in an excellent location next to the River Tyne, making it convenient for all city center amenities.
Dining
8.0
The dining experience offered a good choice of options, whether you prefer cooked or continental breakfast.
Facilities
7.0
The hotel facilities were satisfactory, although there was a surprise extra charge for resident parking.
Charles
United Kingdom,
March
2024
8.0/10
The hotel offered nice, spacious rooms with comfy armchairs, although the breakfast was just okay. The service was excellent, especially with a lovely understanding of customer care. The location was superb, not too close to the busy area but still central and peaceful. The dining experience was decent, though a bit more service-oriented approach would have been preferred. Overall, a good value for the price.
Rooms
8.0
Our room was a good size with comfortable beds and pillows, sparkling clean and spacious enough for us.
Service
9.0
The staff were lovely and their understanding of good customer service would be a reason for our return.
Location
9.0
The hotel's location was great, being central yet peaceful, with beautiful views along the River Tyne.
Dining
7.0
The dining was good, though a bit more attentive service rather than self-service would have enhanced the experience.
Facilities
7.0
The facilities were satisfactory, with amenities that met our needs during the stay.
Sidney
United Kingdom,
February
2024
8.2/10
The hotel offers fantastic people watching views of the Tyne from the spacious room, with lovely breakfast in the morning. However, the early wakeup due to a missing TV remote was a minor inconvenience but manageable. The room exceeded expectations with various bonus areas and amenities like a big screen TV, comfortable seating area, and ample storage space.
Rooms
9.0
The room was bigger than a typical standard twin room and well-equipped with various amenities.
Service
9.0
The service was incredibly helpful and efficient.
Location
8.0
The location on the river with beautiful views was impeccable, though the surrounding area was a bit deserted.
Dining
7.0
The dining experience was okay, with a good range of options but some inconsistencies in food quality.
Facilities
8.0
The facilities provided were satisfactory and met my needs during the stay.
great views
deserted area
James
United Kingdom,
January
2024
8.4/10
The hotel offers spectacular views of the Tyne River from the really large rooms on the 5th floor with many perks. The staff were incredibly friendly and welcoming, though there were some lapses. It's located in a prime spot on Newcastle Quayside, near bars and restaurants, making it an ideal choice for exploring the area. The dining experience was generally good, with a good variety, but could use some improvements. The facilities were great with nice outdoor areas for relaxation.
Rooms
9.0
The rooms on the 5th floor overlooking the river were spacious and had amazing views. Many perks and amenities were included.
Service
8.0
The staff, from the reception manager to the restaurant team, were friendly and helpful. They even corrected a bar bill promptly.
Location
9.0
The hotel is situated on Newcastle Quayside, offering stunning views of the river and close proximity to bars and restaurants, making it convenient for exploring the area.
Dining
7.0
The dining experience was generally good with plenty of choices, but some improvements could be made, especially for cooked items. It lacked some breakfast options.
Facilities
9.0
The hotel offers great facilities with nice outdoor spaces for relaxation and walking.
Eric
United Kingdom,
December
2023
6.4/10
Staying on the 5th floor with a view of the river was a unique experience. Walking through the restaurant to get there added to the charm, and the ventilation system was a bonus, allowing us to enjoy watching the river and the lively quayside activities. However, the dining experience was a letdown despite paying extra for it.
Rooms
8.0
Walking through the restaurant to reach our room on the 5th floor provided a unique experience with a view of the river and the quayside. The ventilation system was a pleasant surprise.
Service
7.0
The staff were charming and helpful, albeit uncertain about the restaurant's opening times. They promptly addressed our issues, showcasing excellent customer service.
Location
6.0
The hotel's location is ideal for exploring the city center, offering comfortable and spacious rooms. The festive decorations added to the pleasant Christmas atmosphere, although the operational hiccups affected the overall experience.
Dining
5.0
Despite the overall positive aspects, the dining experience was disappointing. The inconsistency in food availability was a downside, especially considering the extra payment made for it.
Facilities
6.0
The absence of a working lift on one evening due to maintenance and delayed TV programming made the hotel experience slightly inconvenient, but the presence of a welcoming atmosphere and helpful staff partially made up for it.
Stephen
United Kingdom,
November
2023
8.2/10
I absolutely loved my stay at this hotel! The location is perfect, overlooking the river and close to the city center. The rooms were spacious and well-equipped, with a lovely bay window to sit and relax while watching the river flow past. The service was friendly and helpful, especially the cleaner who went out of their way to make our stay comfortable. The dining experience had its ups and downs but overall, it was a pleasant stay.
Rooms
9.0
The rooms were huge and well-equipped with everything you need. The bay window was a great spot to unwind.
Service
8.0
The staff was very helpful and cheerful, making our stay enjoyable.
Location
9.0
The location was fantastic for exploring the city and surrounding areas. Walking along the quayside was a great experience.
Dining
7.0
While the breakfast buffet had some disappointing aspects, the evening meal from the bar was very good.
Facilities
8.0
The hotel offered a great experience with facilities that added to the overall comfort of our stay.
Great location
Mixed dining experience
Thomas
United Kingdom,
November
2023
7.8/10
The hotel rooms are good-sized but could do with a refurb upgrade as they appear quite dated, not matching the website images. However, the exceptional breakfast delivered to the room is a highlight of the stay.
Rooms
7.0
The rooms are a good size but a little dated.
Service
9.0
The staff are very friendly and helpful, making the stay enjoyable.
Location
8.0
The view over River Tyne is fantastic, although we've experienced better views in other rooms before. The proximity to town is convenient for exploring.
Dining
7.0
The dining experience had its ups and downs, with an excellent selection but not always hot enough. The delivery of breakfast to the room was a nice touch.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry services, and a welcome drink on arrival.
Toby
United Kingdom,
September
2023
8.4/10
The hotel offers lovely, comfortable rooms with great views over the river, but the dining experience could have been better. The service was friendly and helpful, enhancing my stay. The location is excellent for exploring Newcastle's Quayside and the city center.
Rooms
9.0
I stayed in a lovely room with a comfortable bed and a quiet atmosphere. The modern bathroom was a nice touch. The room was clean and spacious with a fridge, and I enjoyed the beautiful views over the Tyne River.
Service
8.0
The staff here are incredibly helpful and friendly. The cleaners were lovely and ensured everything was well-maintained.
Location
10.0
The hotel's location is brilliant, right on the river and close to the city center. I couldn't fault it for access to both the river and the nearby arena. The friendly staff made exploring the area even more enjoyable.
Dining
7.0
While most of the dining experience was pleasant, there were some letdowns this time. The breakfast items could have been better, especially the bacon and scrambled eggs. Despite this, other aspects were fine.
Facilities
8.0
The facilities here are great, with everything I needed for a comfortable stay. The inefficiencies in the toasters were a minor downside, but overall, the amenities were satisfactory.
Great views
Dining letdowns
Malcolm
United Kingdom,
August
2023
6.8/10
The hotel offers a great riverside view from the 5th-floor rooms, although some were dusty and unkempt. The staff were polite and prompt, but there was some confusion over additional charges. The location is convenient near bars and restaurants, with a slightly dated room but very clean. The dining experience had a good variety but lacked in execution. Overall, a decent stay with a few drawbacks.
Rooms
7.0
The bay window rooms with a riverside view were lovely, but some were dusty and unkempt.
Service
7.0
The staff were polite and prompt, but there was confusion over additional charges.
Location
8.0
The hotel is on Newcastle Quayside, close to bars and restaurants, with a room overlooking the river.
Dining
6.0
The dining concept had potential with varied choices but lacked in execution.
Facilities
6.0
The facilities were average, in need of some upgrading.
Naomi
United Kingdom,
July
2023
8.6/10
I visited this hotel for the third time and absolutely love it here. The rooms may look a little dated, but they are clean, spacious, and offer stunning views of the river, bridges, and the adjacent Hilton hotel. The service was top-notch, with friendly and helpful staff ensuring a pleasant stay. The location is perfect for exploring both the quayside and the Gateshead side, and the dining experience, while excellent with a lovely selection, had a minor issue with having to wait for cooked items to be replenished. Overall, a great value for the money with some minor room for improvement.
Rooms
8.0
The rooms are clean and spacious, offering beautiful views of the surroundings.
Service
9.0
The service was very pleasant and the staff were friendly and really helpful.
Location
9.0
The location is excellent for exploring the area and enjoying the riverside setting.
Dining
8.0
The dining experience was excellent with a lovely selection, although there were slight delays in replenishing cooked items.
Facilities
9.0
The facilities provided were great, enhancing the overall stay experience.
Christopher
United Kingdom,
June
2023
7.8/10
The hotel feels like it's trying to be a four-star, with a room that overlooks the river and a dining room with the same view. The twin room was larger than expected, offering additional bonus areas like cupboard spaces, a fridge, and a big screen TV. The room had large windows letting in lots of sunlight.
Rooms
8.0
The room had more space than a typical standard twin room and was well-equipped with various amenities. The natural light coming through the large windows added to the overall appeal.
Service
7.0
The staff were very helpful when we forgot items and were efficient and good-humored overall. However, it was disappointing that our two rooms were not together.
Location
9.0
The location by the river provided access to nearby bars and restaurants, enhancing the overall experience. Being situated on the Quayside, the hotel is excellent for exploring the local nightlife.
Dining
7.0
The dining experience was good, with delicious options and attentive staff. However, there were slight delays when some serving dishes were empty, impacting the overall service speed.
Facilities
8.0
The hotel offered good facilities overall, likely adding to the stay's comfort and convenience.
Albert
United States,
June
2023
6.8/10
I had a mixed experience at the hotel, from a super hot standard room to a huge but freezing executive room. Despite this, I look forward to returning for both business and pleasure, aiming to enjoy the beautiful view from the spacious and cozy rooms.
Rooms
6.0
The transition from a hot standard room to a huge but freezing executive room was a bit disappointing. However, the promise of a beautiful view and spacious, cozy atmosphere is enticing.
Service
5.0
My interactions with the staff varied; some seemed uninformed and unhelpful, while one receptionist stood out for their friendliness.
Location
9.0
The location is a definite highlight, being right on the river with easy access to the city center and various attractions. The upgrade to a room with a fabulous river view was a pleasant surprise.
Dining
7.0
The self-serve buffet offered a good variety, but it didn't impress enough for me to opt for an external breakfast on the second day.
Facilities
7.0
The facilities were decent, making for a comfortable stay overall.
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